Jiangsu Yijia New Materials Co., Ltd. provides pre-sales information and introduces product performance, characteristics, price and other information to customers through various channels (such as official websites, brochures, exhibitions, etc.) to help customers fully understand the product. According to the sales staff's in-depth communication with customers, understand the customer's specific needs, budgets, usage scenarios, etc., so as to recommend the most suitable products or services for customers. Provide professional answers and suggestions for customers' technical questions to help customers better understand and use products. Provide personalised solutions or customised services to meet the unique needs of customers.
For in-sale services, we always insist on processing customer orders in a timely and accurate manner, including confirming order information, arranging delivery, etc. Provide a variety of payment methods for customers to choose from and ensure the safety and convenience of the payment process. Provide customers with logistics tracking services, so that customers can keep abreast of the delivery of orders, etc.
Finally, for after-sales service, we always provide customers with continuous technical support and training services to help customers better use and maintain products. Actively collect customer feedback, continuously improve the quality of products and services to meet the changing needs of customers, and also provide additional value-added services in after-sales service, such as regular return visits, product upgrades, extended warranty period, etc., to further improve customer satisfaction and loyalty.